A Socio-Technical Model for Project-Based Executive IT Governance

Abstract
Effectuating enterprise systems success through project-based, executive IT governance in the form of steering committees is a complex and multi-leveled challenge. Insight into the design of steering committees and what interrelated governance components are required is very limited. We propose a multi-leveled model to design effective steering committees. We develop this theoretical model and surmise that our project-based IT governance model offers more effective control. This proposition was developed using a sequential mixed-methods approach that combines qualitative and quantitative inquiry, and empirical research. We articulate a theoretical model informed by the punctuated socio-technical change model, which synthesizes the dynamic capabilities and other components that influence steering committee performance. We find steering committees can achieve implementation success by balancing dynamic capabilities, structure, processes, and objectives. Contrary to common expectations, we learn that balanced, dynamic and agile steering committees are more effective than those that follow stale, procedural or routine approaches.

Keywords
IT governance; steering committee; information systems; IT governance board; fit; project success; project failure; capabilities; Enterprise Resource Planning; socio-technical change model

Cite this paper
Kris Murphy, Kalle Lyytinen, Toni Somers, A Socio-Technical Model for Project-Based Executive IT Governance , SCIREA Journal of Computer. Volume 8, Issue 1, February 2023 | PP. 25-48. 10.54647/computer520340

References

[ 1 ]	Gartner, "Gartner Says Worldwide It Spending Is Forecast to Grow 0.6 Percent in 2016", Gartner Press Release, 2016,
[ 2 ]	Leavitt, H.J., "Applied Organisation Change in Industry: Structural, Technical and Human Approaches", New Perspectives in Organisational Research, John Wiley, 1964,
[ 3 ]	Lyytinen, K., and Newman, M., "Explaining Information Systems Change: A Punctuated Socio-Technical Change Model", European Journal of Information Systems, 17(6), 2008, pp. 589-613.
[ 4 ]	Kerzner, H.R., Project Management: A Systems Approach to Planning, Scheduling, and Controlling, Wiley, 2013.
[ 5 ]	Doll, W.J., and Torkzadeh, G., "The Relationship of Mis Steering Committees to Size of Firm and Formalization of Mis Planning", Communications of the ACM, 30(11), 1987, pp. 972-978.
[ 6 ]	Farris, J.A., "An Empirical Investigation of Kaizen Event Effectiveness: Outcomes and Critical Success Factors", 2006,
[ 7 ]	Hobbs, B., and Ménard, P., "Organizational Choices for Project Management", The AMA Handbook of Project Management, 1993, pp. 81-108.
[ 8 ]	Karimi, J., Bhattacherjee, A., Gupta, Y.P., and Somers, T.M., "The Effects of Mis Steering Committees on Information Technology Management Sophistication", Journal of Management Information Systems, 17(2), 2000, pp. 207-230.
[ 9 ]	Kerzner, H., Advanced Project Management: Best Practices on Implementation, John Wiley & Sons, 2004.
[ 10 ]	Margolis, J., and Donnellon, A., "Mod Iv Product Development Team", Harvard Business School case study, 1990, pp. 9-491.
[ 11 ]	Fisk, A., Berente, N., and Lyytinen, K., "Boundary Spanning Competencies and Information System Development Project Success", in (Editor, 'ed.'^'eds.'): Book Boundary Spanning Competencies and Information System Development Project Success, 2010, pp. 96.
[ 12 ]	Lechler, T.G., and Cohen, M., "Exploring the Role of Steering Committees in Realizing Value from Project Management", Project management journal, 40(1), 2009, pp. 42-54.
[ 13 ]	Murphy, K., Boland, R., "Enterprise Software Solutions: How Do Steering Committees Steer?", in (Editor, 'ed.'^'eds.'): Book Enterprise Software Solutions: How Do Steering Committees Steer?, DSI, Tampa, FL, 2014
[ 14 ]	Murphy, K., A Theory of Steering Committee Capabilities for Implementing Large Scale Enterprise-Wide Information Systems, Case Western Reserve University, 2016.
[ 15 ]	Murphy, K., Lyytinen, K., and Somers, A., "A Theory of Steering Committee Capabilities for Implementing Enterprise-Wide Information Systems", in (Editor, 'ed.'^'eds.'): Book A Theory of Steering Committee Capabilities for Implementing Enterprise-Wide Information Systems, Academy of Management, 2016, pp. 11741.
[ 16 ]	Murphy, K., Lyytinen, K., and Somers, T., "Does Steering Committee Information Processing Capacity Influence Project Success in Enterprise-Wide System Implementations", in (Editor, 'ed.'^'eds.'): Book Does Steering Committee Information Processing Capacity Influence Project Success in Enterprise-Wide System Implementations, IEEE, 2016, pp. 4942-4951.
[ 17 ]	Murphy, K., Lyytinen, K., and Somers, T., "How Can Steering Committees Manage Change through Dynamic Capabilities to Increase System Satisfaction?", in (Editor, 'ed.'^'eds.'): Book How Can Steering Committees Manage Change through Dynamic Capabilities to Increase System Satisfaction?, 2017
[ 18 ]	Somers, T.M., and Nelson, K.G., "The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementations", in (Editor, 'ed.'^'eds.'): Book The Impact of Critical Success Factors across the Stages of Enterprise Resource Planning Implementations, IEEE, 2001, pp. 10 pp.
[ 19 ]	Jewer, J., and Mckay, K.N., "Antecedents and Consequences of Board It Governance: Institutional and Strategic Choice Perspectives", Journal of the Association for Information Systems, 13(7), 2012, pp. 581.
[ 20 ]	Lucas, H.C., "Alternative Structures for the Management of Information Processing", On the Economics of Information Processing, 2(1982, pp. 55-61.
[ 21 ]	Lyytinen, K., "Different Perspectives on Information Systems: Problems and Solutions", ACM Computing Surveys (CSUR), 19(1), 1987, pp. 5-46.
[ 22 ]	Curtis, B., Krasner, H., and Iscoe, N., "A Field Study of the Software Design Process for Large Systems", Communications of the ACM, 31(11), 1988, pp. 1268-1287.
[ 23 ]	Nidumolu, S., "The Effect of Coordination and Uncertainty on Software Project Performance: Residual Performance Risk as an Intervening Variable", Information systems research, 6(3), 1995, pp. 191-219.
[ 24 ]	Ouchi, W.G., "A Conceptual Framework for the Design of Organizational Control Mechanisms": Readings in Accounting for Management Control, Springer, 1979, pp. 63-82.
[ 25 ]	Ouchi, W.G., and Price, R.L., "Hierarchies, Clans, and Theory Z: A New Perspective on Organization Development", Organizational Dynamics, 7(2), 1978, pp. 25-44.
[ 26 ]	Perrow, C., "Complex Organizations: A Critical Essay, 2nd Edn (Scott, Foresman)", 1979,
[ 27 ]	Damanpour, F., "Organizational Innovation: A Meta-Analysis of Effects of Determinants and Moderators", Academy of Management Journal, 34(3), 1991, pp. 555-590.
[ 28 ]	Beath, C.M., "Managing the User Relationship Im Information Systems Development Projects: A Transaction Governance Approach", in (Editor, 'ed.'^'eds.'): Book Managing the User Relationship Im Information Systems Development Projects: A Transaction Governance Approach, 1987, pp. 20.
[ 29 ]	Ginzberg, M.J., "Early Diagnosis of Mis Implementation Failure: Promising Results and Unanswered Questions", Management science, 27(4), 1981, pp. 459-478.
[ 30 ]	Willcocks, L., and Margetts, H., "Risk and Information Systems: Developing the Analysis": Information Management, Springer, 1994, pp. 207-230.
[ 31 ]	Premkumar, G., Ramamurthy, K., and Saunders, C.S., "Information Processing View of Organizations: An Exploratory Examination of Fit in the Context of Interorganizational Relationships", Journal of Management Information Systems, 22(1), 2003, pp. 257-294.
[ 32 ]	Venkatraman, N., and Camillus, J.C., "Exploring the Concept of “Fit” in Strategic Management", Academy of management review, 9(3), 1984, pp. 513-525.
[ 33 ]	Lyytinen, K., and Hirschheim, R., "Information Systems Failures: A Survey and Classification of the Empirical Literature", Oxford surveys in information technology, 4(1), 1987, pp. 257-309.
[ 34 ]	Galbraith, J.R., "Organization Design: An Information Processing View", Interfaces, 4(3), 1974, pp. 28-36.
[ 35 ]	Lyytinen, K., and Robey, D., "Learning Failure in Information Systems Development", Information Systems Journal, 9(2), 1999, pp. 85-101.
[ 36 ]	Delone, W.H., "The Delone and Mclean Model of Information Systems Success: A Ten-Year Update", Journal of Management Information Systems, 19(4), 2003, pp. 9-30.
[ 37 ]	Clark, V.L.P., and Creswell, J.W., "Designing and Conducting Mixed Methods Research", in (Editor, 'ed.'^'eds.'): Book Designing and Conducting Mixed Methods Research, Thousand Oaks, CA: Sage, 2011
[ 38 ]	Strauss, A., and Corbin, J., Basics of Qualitative Research, Sage Publications, 2nd edn, 1990.
[ 39 ]	Devellis, R.F., Scale Development: Theory and Applications, Sage Publications, Inc, 2011.
[ 40 ]	Bolton, R.N., "Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols", Marketing Science, 12(3), 1993, pp. 280-303.
[ 41 ]	Hair, J., Black, W., Babin, B., Anderson, R., and Tatham, R., "Multivariate Data Analysis. A Global Perspective", in (Editor, 'ed.'^'eds.'): Book Multivariate Data Analysis. A Global Perspective, Pearson Prentice Hall, 2010
[ 42 ]	Podsakoff, P.M., Mackenzie, S.B., Lee, J.-Y., and Podsakoff, N.P., "Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies", Journal of applied psychology, 88(5), 2003, pp. 879.
[ 43 ]	Mackinnon, D.P., Fritz, M.S., Williams, J., and Lockwood, C.M., "Distribution of the Product Confidence Limits for the Indirect Effect: Program Prodclin", Behavior research methods, 39(3), 2007, pp. 384-389.
[ 44 ]	Murphy, K.L., Kalle; Somers, Toni, "Does Steering Committee Information Processing Capacity Influence Project Success in Enterprise-Wide System Implementations", 2016, pp. 4942-4951.